As the snow on the ground begins to thaw and flowers begin to bloom, many hospitality-based businesses will begin incorporating a higher frequency of concierge visits into their plans. It is important to keep concierge educated on your brand as often as possible, but there are some important rules of etiquette to follow. If you are not careful with your strategy, your efforts could work against you.
Here are some tips from Concierge Preferred’s Concierge Relations Manager, Amanda Cooper, on how to properly bring your message to the concierge:
Do
- Collect business cards for all the concierge staff. Send a follow up email to touch base with those that weren’t working at the time of your visit, so they too have your information.
- Plan your visits during the week days, after the morning check out rush and before the dinner crowd. 10 a.m. to 3 p.m. are ideal.
- Step aside when a guest approaches and allow the concierge to answer the phone if it is ringing. Guests should be their number one priority.
Don’t
- Visit concierge during the weekend, especially during summer months.
- Take up too much of their time. Bullet points are best and leave your business card for the concierge to follow up with you if they have any further questions.
- Don’t forget to check the Chicago Convention Calendar: http://www.choosechicago.com/meeting-professionals/convention-calendar/ before planning visits. Avoid visiting hotels during large city-wide conventions.
For more tips on concierge visits please give Amanda a call at 32-360-1770.
The post Do’s and don’ts when making concierge desk visits appeared first on Chicago Hospitality Insider.